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Terms and Conditions

Terms and Conditions

When making a booking with Silver Hire car Service, whether by phone, online or by email you agree to the following terms and conditions and authorize Silver Hire Car Service to charge your credit card in full for all charges relating to your reservation, including, but not limited to charging in full for the reservation should you be considered a “no show”

Flight Arrival Times
Silver Hire Car Service monitors all flight arrival times to ensure that your chauffeur is at the terminal when you disembark your flight. Regardless of how long your flight is delayed, normal waiting periods commence from the actual flight arrival time, not scheduled flight arrival time. If your flight is cancelled, please notify your chauffeur or our office immediately.

Complimentary Waiting Time at Airport
Silver Hire Car Service provides 15 minutes complimentary waiting time for Domestic Airport Arrivals and 60 minutes for International Airport Arrivals. The driver will wait a further 10 minutes for domestic arrivals and a further 15 minutes for international arrivals before considering the booking a “no show”. You are required to contact us by phone or email if extra waiting time is required as charges may apply.

Waiting time for Point to Point Transfers
Silver Hire Car Service provides 10 minutes complimentary waiting time for point to point transfers. Your Chauffeur will wait a further 10 minutes before considering the booking a “No Show”. You are required to contact us by phone if extra waiting time is required as charges may apply.

No-Show Policy
For all transfers, a full cancellation fee will be charged in the event of a “no show”.

Waiting Time – We will always endeavour to accommodate our clients who require excess time with our vehicles. Within reason and where possible, the vehicle will be made available to your for as long as possible after the specified period of your reservation. Waiting / over time will be charged as per our individual vehicle hourly rates thereafter.

Hourly Bookings: the cost of an additional hour charged in full
Distance Bookings: $16.50 per 15-minute increment after complimentary waiting time has finished + Airport parking cost (if applicable).
Waypoints/Stopover:  $16.50 per 15-minute increment after complimentary 7 minutes waiting time has finished} 

Unforeseen Circumstances – We will make every effort to get you to your destination safely and on time. However, occasionally, allowances must be made for unforeseen circumstances such as traffic, road weather conditions, illness, vehicle breakdown etc. We cannot assume responsibility for circumstances beyond our control. Should there be a vehicle breakdown or mishap rendering the reserved vehicle out of commission, we reserve the right to substitute a vehicle / vehicles. We will make every effort to supply an alternative vehicle. Should we be unable to provide an alternative vehicle, a prorata refund will be made.

Vehicle Damage & Unruly Behaviour  – If you or any person or part of your party damage or soil our vehicle, interior or exterior, including all fittings and fixtures, you will be liable for all costs incurred to rectify said damage. If you or any person or part of your party behave in a manner deemed unsafe, crass or damaging or your party is considered intoxicated, before, after or whilst en route, we reserve the right to terminate your reservation and evict you form the vehicle. No refund will apply. Seat belts must be worn at all times. It is prohibited & illegal to stand outside sunroofs. Vehicles cannot be loaded beyond seating capacity. 

Smoking  – Smoking is strictly prohibited in our vehicles.

Alcohol & Illegal Substance material – Alcoholic beverages may only be consumed on route by persons over the age of 18 and where full responsibility is assumed by the passenger/s. We will not be held responsible nor liable for you or any part of your party consuming alcohol nor the consequences that may ensue. All alcohol consumption is your responsibility and at your own risk and you alone shall assume full liability. All illegal materials and substances are strictly prohibited from our vehicles.

Limits of Liabilities – In all cases, Silver Hire Car Service owners, operators and chauffeurs / driver’s maximum liability shall be limited to a full refund of monies paid pertaining only to the trip in question. All care will be taken by us, but no liability will be assumed. No claim for Liquidated Damages, Consequential Loss, or any other shall be admissible.

Subcontractors – During peak times, we may use the services of other limousine companies. Although other companies will remain under our supervisions, they will be governed by their own operational guidelines & operate at all times under their own insurance policies. 

Cancellation Policy 
Silver Hire Car Service requires a minimum notice for cancellations:

  • Point to Point Transfers: 5 hours (or 24hours hours if early morning next day transfer)
  • Airport Arrivals: 5 hours (or 24hours hours if early morning next day transfer)
  • As Directed Hourly Hiring: 48 hours
  • Special Concert/Sporting Events: 48 hours
  • Weddings: 7 days
  • Vehicles that seat more than 7 Passengers: 72 hours

All cancellations made within these times will result in a 100% cancellation fee.
”No shows” will be charged 100% cancellation fee.
Changes to pickup times are requested to be made with a minimum 5 hours notice to ensure vehicle availability.

Rates / Pricing
Hourly Rates and Point to Point Rates are determined online as per the hours, vehicle or distance required. NYE quotes are subject to availability and only determined via our customer service team on application. Online point to point quotes do not apply to Special Sport/Concert events, Weddings, NYE or public holidays as surcharge pricing will apply for Public Holidays and Special Events, NYE and price will be provided on application only.  Please note that rates quoted are inclusive of GST and Tolls.
Credit Card payments attract a 3% Service Fee on Visa, MasterCard and American Express.
Chauffeur gratuity is at your discretion.

Payment Methods
Silver Hire Car Service accepts payment by Visa, MasterCard, American Express, Cabcharge and Corporate account payments. Monthly tax invoice statements and accounts can be setup for frequent travellers, please contact us on 0400510373 for any payment method enquiries.

Corporate Package Payment Methods

Agreed upon by Silver Hire Car Service and the Corporate Package recipient.

Lost/Damaged Property

Please check for personal belongings thoroughly before exiting the vehicle. If items are left inside the vehicle, you are welcome to collect them from our depot. If the vehicle is required to return with the item, a fee will be calculated and charged based upon the particular vehicles hourly rate. We will not be held responsible for any loss or damage to any personal belongings.

These terms and conditions are current and also available on our website