Silver Hire Car Service transfers require a pre-booking. Unlike Taxis, vehicles cannot be hailed, as we are a booking service provider. Online bookings are available and emergency bookings/enquiries can be directed to our office by calling: 0400510373

Your chauffeur will send you an SMS /TEXT upon arrival to assist in the meeting point. The SMS will detail the following: chauffeur name, specific location, vehicle colour/model and registration number. When we confirm your booking, we will also confirm your personal chauffeurs contact details so you will have them handy on the day.

Yes, online bookings can be made via our online booking page.

Yes, our online booking system allows you to enter the details of the passenger separate to your contact details.

You will receive a booking confirmation via email within 24hrs of payment of your booking. The booking confirmation will include your booking details as well as your personal chauffeurs contact details. If you do not receive a confirmation email please contact our office on: 0400510373.

Instant quotes can be accessed via our instant quote page. If you have a more complex transfer enquiry, feel free to call or email us on: info@silverhirecar.com.au / 0400510373.

An online booking requires at least 24hours notice to ensure availability. Emergency bookings should be directed to our customer service team on: 0400510373

Yes however due to the additional time required to set up a wedding vehicle and the likelihood of not running on time, wedding transfers can only be booked by the hour online.

Point to point transfer prices are not applicable to weddings/formals or special sporting and concert events.

Personal tours can be booked online by the hour.

Point to point transfer prices are not applicable to weddings/formals or special sporting and concert events.

A meet and greet service is when your chauffeur greets you or your guest inside the airport terminal with a personalised name sign.

Yes the additional charge is $14.00 for the Sydney International Airport Pick up. This covers the cost of signage and additional time required at the International airport terminal for the meet and greet.

Please contact the chauffeur directly with the details we sent you upon confirmation of the booking, or our afterhour’s office on 0400510373 (24hrs).

Your chauffeur will send you an SMS /TEXT upon your flights arrival to assist in the meeting point, so please make sure you have your phone switched on after disembarking. The SMS will detail the following: Chauffeur name, Specific Location, Vehicle Colour/Model and Registration number. Upon confirmation of your booking, you will also be provided with your chauffeurs direct contact number.

No, our chauffeurs will monitor the flight arrivals board, so they will be aware of any unexpected delays. If your flight is delayed, then our chauffeurs will simply adjust their arrival time to match that of your flight in real time. The complimentary waiting time commences once your flight has physically touched down in Sydney Airport.

Silver Hire car Service offers the following complimentary waiting times:

• Complimentary 15 Minutes waiting time for pick up from:
  • Domestic Terminal
  • International Airport (Please contact chauffeur once you have left customs/no later than 1 hour after flight arrival )
• Complimentary 60 minutes waiting time for Meet and Greet pick up from:
  • International Airport
• Complimentary 10 minutes waiting time for pick up from:
  • Suburbs

If this time is exceeded waiting time charges apply.

We accept payments from all major credit cards (3% surcharge applies). Cab Charge and Cash payments are also accepted in the presence of a credit card provided as security for the booking.

For online bookings payment is due at the time of booking. Corporate accounts are governed by the agreed payment procedures.

A corporate package account can be set up by sending an email to our corporate specialist: jacki@silverhirecar.com.au We understand all companies payroll procedures differ, so we are more than happy to discuss the best payment terms with you.

Additional charges may apply if you change the route of your pre-booked transfer. Please discuss this with our office or your driver prior to making any changes on the day.

We prefer at least 7 days notice to ensure availability of the vehicle you require. However we can also accept emergency bookings up to the day of transfer via our customer service team on 0400510373.

Yes, we can provide Rear Facing Child Seats, Forward Facing Child Seats and Booster seats for $10.00 hire per seat. Our online booking system allows you to choose the quantity and type of seat required.

Please refer to our Fleet Page

Yes, all our vehicles are insured.

Transfers can be conducted within any 24 hour time frame. Our office is open for enquiries from:

•  9.00am – 5.00pm Monday – Saturday
• 9.00am – 1.00pm Sunday.

Yes please refer to our online hourly booking page.

Yes please use our point to point online booking system. The online booking system is ideal for airport transfers, City to Suburb or Suburb to Suburb transfers.

Silver Hire Car Service requires a minimum notice for cancellations:

• Point to Point Transfers: 5 hours (or 24hours hours if early morning next day transfer)
• Hourly Hiring: 48 hours.
• Special Concert/Sporting Events: 48 hours.
• Weddings: 7 days.
• Vehicles that seat more than 7 Passengers: 72 hours.

All cancellations made within these times will result in a full fare cancellation fee. Changes to pickup times are requested to be made with a minimum 5 hours notice to ensure vehicle availability.

Silver Hire Car Service will not charge a cancellation fee for a same day flight cancellation. Nor will it charge waiting time costs for flight delays that are outside our client’s control. Rather Silver Hire Car Service will re-schedule the booking to match the flight arrival time in real time.

We welcome all feedback and encourage you to email us at: info@silverhirecar.com.au